Return & Refund

Our return policy is flexible and customer-friendly, we try to accommodate our patrons as much as we can, and we welcome replacements on the following terms -

As a policy, we do not entertain returns on products delivered in perfect, undamaged condition.

The products qualify for returns only if:

1. A wrong product has been dispatched and if a product does not match the item selected during order confirmation

2. If you identify quality or a manufacturing defect on the received product.

3. If the product is received in a damaged condition.

You can reach us at info@easycraft.com or our helpline number at

+91 9389189069 to initiate returns.

Breakages

In the case of breakage and any transit damage, please send a picture of the product via WhatsApp to any of the numbers mentioned below and it will be taken care of immediately.

-+91 9389189069

Please consider these points: We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken for our reference purpose.

Cancellation

As an organization, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at info@easycraft.com or reach us at the following numbers within 12 hours of ordering and we will be happy to assist you +91 9389189069

NOTE: Orders cannot be canceled/altered after 12 hours of placing the order. Once an order is packed/shipped, it cannot be canceled and will be treated as a return if there is non-acceptance. For COD orders, Easycraft reserves the right to deny future orders.

For our hand-made products, there might be slight differences in texture, color, and size. These natural aberrations are not considered a defect. We would urge our patrons to consider that for such products, the artisans are making each piece individually - the variations add uniqueness to each product.

For any customization, preorders, or made-on orders, 100% of the invoice value is to be paid as prepayment.

1. Our return policy is applicable within 3 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at info@easycraft.com or at +91 9389189069 (10 AM - 7 PM) to initiate a return.

2. Please send us 2 images (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for the return. You can send us the images at info@easycraft.com from where our Quality Assurance team will check the details about its eligibility for return.

3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick-up for the product in question. It usually takes about 2-3 working days to organize a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will be initiated within 2-3 days of receiving it. It will then be reflected in your bank account.

4. Items purchased as final sale cannot be returned, exchanged, or repaired.

Points to remember - The product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice, etc. The product should be unused and in its original condition.

Refunds

All refunds will be processed within 2-3 days of receiving the merchandise back at our warehouse. Refunds can be made in the form of Store Credits, Store Credits are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed immediately on confirmation.

Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer ( Please provide your account details for the same ) Please allow 5-6 days for the amount to reflect in your statements.